Returns and Refunds

Returns and Refunds Policy

At Sunny Sweet Co., we want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please review our Returns and Refunds Policy below:

1. Returns:

  • You may return products within 30 days of receiving your order.
  • To initiate a return, please contact our customer support with your order number and details of the items you wish to return.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.

2. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 5-7 business days.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
  • We recommend using a trackable shipping method to ensure the safe return of your items.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
  • Provide photos of the damaged or defective item, and we will arrange for a replacement or issue a refund.

5. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

6. Cancellation of Orders:

  • Orders cannot be canceled once they have been processed. Please review your order carefully before confirming your purchase.

7. Refund Status:

8. Contact Us:

We appreciate your understanding and cooperation. Thank you for choosing Sunny Sweet Co..